Igbinovia, Magnus Osahon, and Boma Beatrice Obi. “User Profiling and Needs Identification As Tools for Quality Service Delivery in Public Libraries”. Journal of Information and Knowledge 62, no. 3 (June 19, 2025): 161–170. Accessed July 4, 2025. https://www.srels.org/index.php/sjim/article/view/171461.