Knowledge Sharing Practices, Innovation Strategy, and Knowledge Sharing behaviour: Role of Mutual Trust

Authors

  • Narsingh Kumar
     Assistant Professor, Central University of South Bihar (Gaya), Fatehpur – 824236, Bihar
  • Smriti Kumar
     Assistant Professor, Central University of South Bihar (Gaya), Fatehpur – 824236, Bihar
  • Vijyendra Pandey
     Assistant Professor, Central University of Karnataka, Kadaganchi – 585367, Karnataka

DOI:

https://doi.org/10.17821/srels/2021/v58i5/164636

Abstract

Knowledge sharing and mutual trust are culture-specific virtues and vital components for organizations’ success. In this research, we investigated the effect of Organizational Knowledge Sharing Practices (OKSP) and Innovation Strategy (IS) on Knowledge Sharing (KS) among Indian service sector employees. Moreover, moderating role of Mutual Trust (MT) between Organizational knowledge sharing practices, Innovation strategy, and Knowledge sharing was also examined on a sample of 150 service sector employees (Male = 112, Female = 38). The correlation results revealed that Organizational knowledge sharing practices and Innovation Strategy significantly and positively correlated with Knowledge Sharing dimensions- explicit knowledge sharing and tacit knowledge sharing. Furthermore, stepwise regression analyses to examine the moderating effect of Mutual trust revealed that Organizational knowledge sharing practices significantly predicted explicit knowledge sharing (β = .48; p<.01) and tacit knowledge sharing (β = .51; p<.01) in the group with high mutual trust. Thus, cultural traits and behaviors such as trust and knowledge sharing would be inculcated within organization practices to experience better psychological and organizational outcomes.

Downloads

Download data is not yet available.

Downloads

Published

2021-10-30

How to Cite

Kumar, N., Kumar, S., & Pandey, V. (2021). Knowledge Sharing Practices, Innovation Strategy, and Knowledge Sharing behaviour: Role of Mutual Trust. Journal of Information and Knowledge, 58(5), 349–357. https://doi.org/10.17821/srels/2021/v58i5/164636

Issue

Volume 58, Issue 5, October 2021

Section

Articles

License

All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.

Crossref
Scopus
Google Scholar
Europe PMC
Received 2021-07-03
Accepted 2021-10-26
Published 2021-10-30

References

Almahamid, S., Mcadams, A. C., & Kalaldeh, T. (2010). The Relationships among Organizational Knowledge Sharing Practices, Employees’ Learning Commitments, Employees’ Adaptability, and Employees’ Job Satisfaction: An Empirical Investigation of the Listed Manufacturing Companies in Jordan. Interdisciplinary Journal of Information, Knowledge & Management, 5. https://doi.org/10.28945/1225. DOI: https://doi.org/10.28945/1225

Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial marketing management, 31(6): 515-524. https://doi.org/10.1016/S0019-8501(01)00203-6. DOI: https://doi.org/10.1016/S0019-8501(01)00203-6

Chen, C. J., Huang, J. W., & Hsiao, Y. C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure. International Journal of Manpower. https://doi.org/10.1108/01437721011088548. DOI: https://doi.org/10.1108/01437721011088548

Coakes, E. (2006). Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations. The Learning Organization. https:// doi.org/10.1108/09696470610705460. DOI: https://doi.org/10.1108/09696470610705460

Creed, W. D., Miles, R. E., Kramer, R. M., & Tyler, T. R. (1996). Trust in organizations. Trust in organizations: Frontiers of theory and research, p. 16-38. DOI: https://doi.org/10.4135/9781452243610.n2

Cummings, J. N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management science, 50(3): 352-364. https://doi.org/10.1287/ mnsc.1030.0134. DOI: https://doi.org/10.1287/mnsc.1030.0134

Demarest, M. (1997). Understanding knowledge management. Long range planning, 30(3): 374-384. https://doi.org/10.1016/S0024-6301(97)90250-8. DOI: https://doi.org/10.1016/S0024-6301(97)90250-8

El Said, G. R. (2015). Understanding Knowledge Management System antecedents of performance impact: Extending the Task-technology Fit Model with intention to share knowledge construct. Future Business Journal, 1(1-2): 75-87. https://doi.org/10.1016/j.fbj.2015.11.003. DOI: https://doi.org/10.1016/j.fbj.2015.11.003

Endres, M. L., Endres, S. P., Chowdhury, S. K., & Alam, I. (2007). Tacit knowledge sharing, self‐efficacy theory, and application to the open source community. Journal of knowledge management. https://doi.org/10.1108/13673270710752135. DOI: https://doi.org/10.1108/13673270710752135

Fisman, R., & Khanna, T. (1999). Is trust a historical residue? Information flows and trust levels. Journal of Economic Behavior & Organization, 38(1): 79-92. https:// doi.org/10.1016/S0167-2681(98)00123-1. DOI: https://doi.org/10.1016/S0167-2681(98)00123-1

Garvin DA. Building a learning organization. Harvard Bus Rev 1993 (July - August), p.78-91.

Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Harvard business review, 72(4): 122-128.

Hamel, G., & Prahalad, C. K. (2005). Strategic intent. Harvard business review, 83(7): 148-161.

Hashim, K. F., & Tan, F. B. (2015). The mediating role of trust and commitment on members’ continuous knowledge sharing intention: A commitment-trust theory perspective. International Journal of Information Management, 35(2): 145-151. https://doi.org/10.1016/j.ijinfomgt.2014.11.001. DOI: https://doi.org/10.1016/j.ijinfomgt.2014.11.001

Holsapple, C. W., & Joshi, K. D. (2000). An investigation of factors that influence the management of knowledge in organizations. The Journal of Strategic Information Systems, 9(2-3): 235-261. https://doi.org/10.1016/S0963- 8687(00)00046-9. DOI: https://doi.org/10.1016/S0963-8687(00)00046-9

Holste, J. S., & Fields, D. (2010). Trust and tacit knowledge sharing and use. Journal of knowledge management. https://doi.org/10.1108/13673271011015615. DOI: https://doi.org/10.1108/13673271011015615

Hsu, H. Y. S. (2006). Knowledge management and intellectual capital. Southern Illinois University at Carbondale. https://doi.org/10.4018/978-1-59140-573-3.ch036 PMid:17050013. DOI: https://doi.org/10.4018/978-1-59140-573-3.ch036

Huang, Q., Davison, R. M., & Gu, J. (2011). The impact of trust, guanxi orientation and face on the intention of Chinese employees and managers to engage in peer‐to‐peer tacit and explicit knowledge sharing. Information Systems Journal, 21(6): 557-577. https://doi.org/10.1111/j.1365- 2575.2010.00361.x. DOI: https://doi.org/10.1111/j.1365-2575.2010.00361.x

Huie, C. P., Cassaberry, T., & Rivera, A. K. (2020). The Impact of Tacit Knowledge Sharing on Job Performance. International Journal on Social and Education Sciences, 2(1): 34-40.

Husted, K., & Michailova, S. (2002). Knowledge sharing in Russian companies with Western participation. Management International, 6(2): 17-28.

Jackson, S. E., Chuang, C. H., Harden, E. E., & Jiang, Y. (2006). Toward developing human resource management systems for knowledge-intensive teamwork. In Research in personnel and human resources management. Emerald Group Publishing Limited. https://doi.org/10.1016/S0742- 7301(06)25002-3.

Karlsson, D., & Rodriguez, A. (2015). Knowledge sharing in an open innovation collaboration. In Department of Technology Management and Economics, Chalmers University of Technology.

Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1): 65-74. https://doi.org/10.1016/j. bushor.2018.08.010. DOI: https://doi.org/10.1016/j.bushor.2018.08.010

Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of management information systems, 20(1): 179-228. https://doi.org/10.10 80/07421222.2003.11045756. DOI: https://doi.org/10.1080/07421222.2003.11045756

Lin, C. P. (2007). To share or not to share: Modeling tacit knowledge sharing, its mediators and antecedents. Journal of business ethics, 70(4): 411-428. https://doi.org/10.1007/ s10551-006-9119-0. DOI: https://doi.org/10.1007/s10551-006-9119-0

Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of manpower. https://doi.org/10.1108/01437720710755272. DOI: https://doi.org/10.1108/01437720710755272

Luthra, P., & Palvia, P. (2006). Tug-Of-War in KM Projects: A Strategic Renewal Perspective.

Malhotra, Y. (2004). Why knowledge management systems fail: enablers and constraints of knowledge management in human enterprises. In Handbook on Knowledge Management 1 (pp. 577-599). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24746-3_30. DOI: https://doi.org/10.1007/978-3-540-24746-3_30

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford university press. https://doi. org/10.1016/0024-6301(96)81509-3. DOI: https://doi.org/10.1016/0024-6301(96)81509-3

Nooteboom, B. (2000). Learning and innovation in organizations and economies. OUP Oxford. https://doi. org/10.1093/acprof:oso/9780199241002.001.0001. DOI: https://doi.org/10.1093/acprof:oso/9780199241002.001.0001

O’Dell, C., & Grayson, C. J. (1999). Knowledge transfer: discover your value proposition. Strategy & Leadership. https://doi.org/10.1108/eb054630. DOI: https://doi.org/10.1108/eb054630

Polanyi, M. (1966), The Tacit Dimension, Routledge and Kegan Paul, London.

Pulakos, E. D., & Dorsey, D. W., and Borman, W. C., 2003. Hiring for knowledge-based competition, managing knowledge for sustained competitive advantage: Designing strategies for effective human resource management, p.155- 177.

Reid, F. (2003). Creating a knowledge-sharing culture among diverse business units. Employment Relations Today, 30(3): 43. https://doi.org/10.1002/ert.10097. DOI: https://doi.org/10.1002/ert.10097

Ryan, S. D., Windsor, J. C., Ibragimova, B., & Prybutok, V. R. (2010). Organizational practices that foster knowledge sharing: Validation across distinct national cultures. Informing Science, 13pp. https://doi.org/10.28945/1296. DOI: https://doi.org/10.28945/1296

Usoro, A., Sharratt, M. W., & Tsui, E. (2006). An investigation into trust as an antecedent to knowledge sharing in virtual communities of practice. Computing and Information Systems, 10(1): 42.

Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human resource management review, 20(2): 115-131. https://doi.org/10.1016/j. hrmr.2009.10.001. DOI: https://doi.org/10.1016/j.hrmr.2009.10.001

Wasko, M. M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS quarterly, p. 35-57. https://doi.org/10.2307/25148667 DOI: https://doi.org/10.2307/25148667